Same Day Shipping Until 3:00 pm EST - For orders that are $149 or more, FREE Shipping* is available.

Return Policy

Return Policy

 

Delivery

When will I get my order?

Usually, it takes 3–7 days to fulfill an order, after which it is shipped out. The shipping times

depends on your location, but can be estimated as follows:

  • USA: 3–7 business days

Where will my order ship from?

We work with an on-demand order fulfillment company with facilities worldwide!

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control

and is assessed by your local customs office. Customs policies vary widely for every country so

please check with your local customs office directly to see if they apply duties and taxes to your

purchases.

My order should be here by now, but I still do not have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

  • Check your shipping confirmation email for any mistakes in the delivery address
  • Ask your local post office if they have your package
  • Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package was not left at the post office or at your

neighbors get in touch with us at [insert your support email here] with your order number.

If you did find a mistake in your delivery address, we can send you a replacement order, but

shipping will be at your own cost.

Orders

How are your products made?

We work with a print-on-demand drop shipper. They have locations worldwide, so depending on

where you are, your orders are printed and shipped from the facility that can do it most efficiently!

How do I track my order?

You will receive a tracking link via email when your order ships out. If you have any questions about

your tracking or shipment, drop us a line at [insert your support email here].

I received a wrong/damaged product, what should I do?

We are so sorry if the product you ordered arrived damaged. To help us resolve this for you

quickly, please email us at Sales@Tux-USA.com within a weeks' time with photos of the

damaged product, your order number, and any other details you may have about your order.

We will get back to you with a resolution as soon as possible!

Returns

What is your return policy?

We do not offer returns and exchanges, but if there is something wrong with your order, please let

us know by contacting us at Sales@Tux-USA.com

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of

these apply, please contact us at Sales@Tux-USA.com with photos of wrong/damaged

items and we will sort that out for you.

Can I exchange an item for a different size/color?

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our

sizing charts—we have one for every item listed on our store, in the product description section.

Though rare, it is possible that an item you ordered was mislabeled. If that is the case, please let

us know at Sales@Tux-USA.com within a week after receiving your order. Include your

order number and photos of the mislabeled item, and we will send you a new one, or issue a

refund!