Return Policy
Return Policy
Delivery
When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it is shipped out. The shipping times
depends on your location, but can be estimated as follows:
- USA: 3–7 business days
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control
and is assessed by your local customs office. Customs policies vary widely for every country so
please check with your local customs office directly to see if they apply duties and taxes to your
purchases.
My order should be here by now, but I still do not have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package was not left at the post office or at your
neighbors get in touch with us at [insert your support email here] with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but
shipping will be at your own cost.
Orders
How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on
where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
You will receive a tracking link via email when your order ships out. If you have any questions about
your tracking or shipment, drop us a line at [insert your support email here].
I received a wrong/damaged product, what should I do?
We are so sorry if the product you ordered arrived damaged. To help us resolve this for you
quickly, please email us at Sales@Tux-USA.com within a weeks' time with photos of the
damaged product, your order number, and any other details you may have about your order.
We will get back to you with a resolution as soon as possible!
Returns
What is your return policy?
We do not offer returns and exchanges, but if there is something wrong with your order, please let
us know by contacting us at Sales@Tux-USA.com
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of
these apply, please contact us at Sales@Tux-USA.com with photos of wrong/damaged
items and we will sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our
sizing charts—we have one for every item listed on our store, in the product description section.
Though rare, it is possible that an item you ordered was mislabeled. If that is the case, please let
us know at Sales@Tux-USA.com within a week after receiving your order. Include your
order number and photos of the mislabeled item, and we will send you a new one, or issue a
refund!